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Easy to use Service Desk system

Manage all your enquiries and customer conversations in one place.


Reduce volume of tickets

You will improve average processing time

Close tickets faster

Retrieved from customer feedback

- Improve your overview of open slips

Easy registration - No credit card required

Benefits of use evoloop Service Desk

Easy registration - No credit card required

How evoloop works
Service Desk ?

Feedback

Space for clients to express their satisfaction with your service delivery

Easy registration - No credit card required

Equipment register

Important customer device data is processed and stored in a clear form

Easy registration - No credit card required

Password safe

All important access data and passwords stored in one secure place

Easy registration - No credit card required

evoloop offers much more

DIRECTORY OF
COMPANIES

All the information you need about your clients in one place. 

PRICING
OFFERS

Easy creation of offers linked to internal price lists
and product catalogues.

COMMERCIAL
CASES

Comprehensive overview of trades by automated states.

ORDER
MANAGEMENT

The digital process guides you to successful contract execution.

SERVICE
DESK

Service Desk with an overview of all service requests and incidents.

FEEDBACK
COLLECTION

Space for customers to express their satisfaction with your service delivery.

REGISTER OF
EQUIPMENT

Important customer device data is managed in a clear form.

PASSWORD
SAFE

All important access data and passwords stored in one secure place.

Solution Packages

Try evoloop for FREE for 30 days
Choose the modules to suit your needs and start trying for FREE today. Prices are without VAT.

Pay annually save up to 17 %

Sales

billed monthly
12
00
monthly/user
  • Directory of companies
  • Business cases
  • Price offers
  • Product Catalogue

Sales Plus

billed monthly
16
50
monthly/user
  • Directory of companies
  • Business cases
  • Price offers
  • Product Catalogue
  • Order management
  • Calendar

Service

billed monthly
14
50
monthly/user
  • Directory of companies
  • Service Desk
  • Feedback
  • Equipment register
  • Password safe

Complete

billed monthly
25
50
monthly/user
  • Directory of companies
  • Business cases
  • Price offers
  • Product Catalogue
  • Order management
  • Calendar
  • Service Desk
  • Feedback
  • Equipment register
  • Password safe

evoloop Service Desk is suitable for companies providing services such as:

Easy registration - No credit card required

They said about us

"Thanks to the deployment of the app, we have solved several processes and moved
in managing business activities and improving work efficiency, thus we
 achieve higher value-added business activities."

Peter Malo
CEO / SIMAP GROUP, a.s.

Frequently Asked Questions

The Service Desk system is a centralized platform that manages and supports an organization's IT services and handles user queries and requests. It serves as a single point of contact for users to report issues, seek assistance or request IT-related services.

Implementing a Service Desk system offers several benefits such as improved incident resolution time, increased customer satisfaction, streamlined IT service processes, improved communication and collaboration between support teams, better visibility into service performance and trends, efficient resource allocation, and the ability to track and meet SLAs.

  • Slip ManagementA: The system should allow easy creation, tracking and management of support tickets with features such as categorization, prioritization and assignment.
  • Incident and problem managementA: Look for features that facilitate incident tracking, troubleshooting, and root cause analysis to ensure effective service recovery.
  • Self-service portalA: An intuitive self-service portal allows users to submit tickets, access knowledge base articles, and independently find solutions to common problems.
  • Workflow automation and managementA: The system should offer automation options for tasks such as ticket routing, escalations and alerts, thereby simplifying the service delivery process.
  • Reporting and analyticsA: Look for reporting features that provide visibility into ticket volumes, response times, resolution rates, and other metrics to monitor and improve service performance.
  • Integration skillsA: The ability to integrate with other IT tools and systems, such as asset management or monitoring systems, can increase the overall efficiency and effectiveness of a Service Desk system.
  • Mobile accessA: Ensure that the system supports mobile access, allowing users and support staff to access and manage tickets on the go.

Although the terms "Service Desk" and "Help Desk" are sometimes used interchangeably, there are subtle differences between them. The Help Desk primarily focuses on solving technical problems and providing immediate support to end users. In contrast, Service Desk goes beyond problem solving by encompassing a broader range of service management functions, including proactive service management, service catalog management, and service reporting.

Although Service Desk systems are commonly used in the context of IT support, they can also be customised and used in other areas of the organisation, such as facilities management, HR, finance or customer service. The basic principles of incident management, service request handling and knowledge management can be applied to various service-oriented departments to improve operational efficiency and service delivery.

Evoloop Service Desk offers customization options to adapt to specific business requirements. Administrators can configure workflows, define service level agreements (SLAs), customize forms and templates, create custom reports and dashboards, and tailor the system's user interface to match an organization's brand or desired user experience.

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    Contact details

    Ing. Miroslav Kapuš
    Business Development Manager
    sales@evoloop.sk
    +421 915 74 00 75