Easy to use Service Desk system
Manage all your enquiries and customer conversations in one place.
– Reduce volume of tickets
– You will improve average processing time
– Close tickets faster
– Retrieved from customer feedback
- Improve your overview of open slips
Easy registration - No credit card required
evoloop Service Desk is suitable for companies providing services such as:
- IT solutions and services
- Cameras and security systems
- Photovoltaics
- Air conditioning and ventilation
- Heat pumps, boilers, solar systems
- Garage doors and lifts
- Digital technology, satellites, cable TV, SMART Home
- Other services
Easy registration - No credit card required
How evoloop works
Service Desk ?
Benefits of use evoloop Service Desk
- Increased service team productivity
- Ticket overview with warning for longer reaction time
- Automated transition between ticket states (New, Assigned, Scheduled, In Progress, Resolved)
- Possibility of assigning a ticket to a specific technician
- Measuring the technician's working time
- Transparent reporting of technicians' work during the month
- Email communication with the customer directly in the application
Easy registration - No credit card required
Feedback
Space for clients to express their satisfaction with your service delivery
- High response rate, get 10x more responses than conventional surveys. Typically only 3-5 % customers respond to a conventional satisfaction survey.
- Easy way to get ratings from your customers with one click on the rating scale
- Track delivery rates, open rates, and click-through rates in real time as you send your email surveys.
Easy registration - No credit card required
Equipment register
Important customer device data is processed and stored in a clear form
- Complete record of the equipment you need to access for servicing (customer, contact person, equipment details, installation date, documentation, notes)
- Upload any document by swiping the document into a dedicated area, even from your mobile phone
- Recording and scheduling service inspections of customer equipment
- Saving the output from a service tour directly to the application, giving you an overview of the history of the tour output
Easy registration - No credit card required
Password safe
All important access data and passwords stored in one secure place
- Secure storage of all accesses and passwords in the customer's infrastructure
- Overview of the records of any accesses to any customer device (accounts, server, PC, licenses, network, etc.)
- Categorize accesses and passwords into groups, giving you an overview and quick navigation through your records
Easy registration - No credit card required
evoloop offers much more
PRICING OFFERS
Easy creation of offers linked to internal price lists
and product catalogues
FEEDBACK
COLLECTION
Space for customers to express their satisfaction with your service delivery
Solution Packages
Try evoloop for FREE for 30 days
Choose the modules to suit your needs and start trying for FREE today. Prices are without VAT.
Sales
billed monthly-
Directory of companies
-
Business cases
-
Price offers
-
Product Catalogue
Sales Plus
billed monthly-
Directory of companies
-
Business cases
-
Price offers
-
Product Catalogue
-
Order management
-
Calendar
Service
billed monthly-
Directory of companies
-
Service Desk
-
Feedback
-
Equipment register
-
Password safe
Complete
billed monthly-
Directory of companies
-
Business cases
-
Price offers
-
Product Catalogue
-
Order management
-
Calendar
-
Service Desk
-
Feedback
-
Equipment register
-
Password safe
They said about us
"Thanks to the deployment of the app, we have solved several processes and moved
in managing business activities and improving work efficiency, thus we
achieve higher value-added business activities."
Peter Malo
CEO / SIMAP GROUP, a.s.
I want to arrange online presentation
Contact details
Ing. Miroslav Kapuš
Business Development Manager
sales@evoloop.sk
+421 915 74 00 75
